Help & Support
If something goes wrong, check the questions below first. If they don't help, email us.
How do I keep my account on a new phone?
Either:
- On the old phone's Account screen, link Apple or Google; then link the same Apple or Google account on the new phone.
- On the old phone's Account screen, choose a 4-digit PIN and tap Get code; write down the 12-digit transfer code. On the new phone, open Use a transfer code and enter the code and PIN. Codes last 30 days and are shown only once.
If the old phone is gone and you had neither, contact us with your player ID.
Where is my solo journey saved?
Each solo journey is a single run whose progress stays on your device. Your account is used for Soul Duels, moving phones and statistics.
I disconnected during a Soul Duel
Disconnecting during a Soul Duel counts as being knocked out. Start a duel when your connection is stable.
My transfer PIN is refused as too weak
Use 4 digits that are not all the same (like 1111) and not a run (like 1234 or 4321).
The game says an update is required
Update to the latest version from the App Store or Google Play. Your account is kept.
I want to delete my account
- On the main menu, tap Account at the bottom right.
- Tap Delete account, then tap again to confirm.
You can cancel on the same screen within 30 days. See the Privacy Policy.
Contact us
Include the player ID shown on the Account screen, your device model and OS version, and a short description. Screenshots help us fix things faster.